Let’s just jump right in and save the niceties for another posting. When you are at a nice restaurant, like Hyde Park on Chagrin Boulevard, is there any reason why another member of the waitstaff would start to service the table three quarters of the way through the meal? There could be a couple reasons, I suppose. Maybe our waitress needed a smoke break or collapsed a lung. Perhaps she was tenderizing the Chef’s dry aged strip steak? Whatever the reason, there was a definitive break in the flow which made me discontinue suspending my disbelief (translation: I was brought back to reality). Let me bring you all into the fold of understanding.
It was a Friday afternoon at the tail end of a particularly stressful week. To say that I slept more than a couple hours consecutively on any given night may soothe the concern of my better half, but it wouldn’t be true. In the everlasting words of my boy Snoop Dogg, I had my mind on my money and my money on my mind. Well, exchange the word “company” for “money” and you get the picture, even without the Gin & Juice. I needed to get my mind focused on the long weekend at hand, which called for a well made dirty martini and a slab of meat with all the fixins.
The debate began. Do we go to Flemings to tear through the delectable lamb chops and sauteed spinach with shallots or head to Hyde Park for the gratin potato dish which is absolutely heart stopping, on all counts. The decision came down to the potato. Unfortunately for Flemings, their potato dishes just suck. They simply do not have the same decadence and Gruyere cheesiness as the Hyde. It is amazing that the lowly tuber can make or break a dinner choice of such importance.
Upon arrival at 5:40 (we still needed to drive to the lake, which will tack on approximately 2 hours to the evening) we actually wait for a table at the bar. There may be six guests in the entire restaurant at this hour. As it turns out, it apparently takes the hostess about ten minutes to remove two place settings from the booth. Maybe the Chef’s meat needed more tenderizing that I thought. Nonetheless, she directs us to our table and hopes that we have a wonderful meal. Me too.
Our waitress is a shoe-in for Jeanine Garofalo if you take out the talent and add a lacking chin. That aside, she is pleasant and appears to be task oriented, which is good because I have three tasks for her: drinks, appetizer and main meal. We’re locked, loaded and ready to go. Go Jeanine, go! With a frump and a smile, she heads to the bar to punch in our order. I trust in the fact that she will bring the fillet perfectly cooked to a rare-plus temperature, that the gratins will be bubbling and golden brown and my wedge salad will have more blue cheese than wedge, just like a wedge should be.
Sure enough, she delivers the drinks in stellar fashion. Bang! One item off the list but I am still waiting as patiently as Donald Trump at the rug factory for the first misstep. Perhaps tonight would be the night that I blurt out “You’re fired!” Just perhaps. Then the wedge is delivered with enough crumbled blue to clog at least one artery and a river of creamy blue deep enough to make that interventional cardiologist drop off his card at the table, just in case. That would have been cool if it happened, but it didn’t. Instead, I looked at Jeanine when she delivered the wedge with pure admiration. BANG! Two items off the list. I feel like The Count from Seasame Street, but it is ok. The dirty is going down fast, haa haaaa haaaaaa. One more dirty which makes TWO, haa haaaa haaaaa.
Then Jeanine makes the oldest mistake in the book. She actually tells us that the food will be there in about three minutes. Not a minute or a couple of minutes, but three minutes. I look at my watch and start the timer. The Donald may make a showing after all. Some talk at the table about politics and there are two minutes to go. I comment to Caroline about the chick who just walked around the corner and pulled out her wedge, but not a salad. Maybe you wait till you hit the ladies to do that? And a minute to go. I can feel The Donald gathering steam. Thirty seconds. How could she make a mistake like this? Ten seconds. And out of the shadow of darkness comes our meal, piping hot and smelling delicious. Donald, you’re fired for now. Jeanine deserves a raise.
Nom nom nom… this food is good. But then the unthinkable happens. In the middle of our meal, someone else shows up. I’m not sure what this woman was thinking. We were well watered and in the process of grazing. Leave me alone to contemplate the absolute buttery consistency of the beef along with the Gruyere greatness of my cooked tubers and side of sauteed fungus. Instead, she interrupts, not knowing what is going on. Now, imagine in your minds eye Suzanne Somers but leathery with grossly died blond hair and a pervasive nicotine stench. She grabs my first empty dirty glass and asks Caroline if she would like another?!? When did she have her first? We are both chewing and looking at her like you do at the dentist chair during a cleaning. She continues to stare back at us, but then starts grabbing other things, which we aren’t finished with. What the? Where’s The Donald when I need him. Crap, I fired him earlier.
A long story somewhat shorter, we fix all the grabbing, but something has changed with our meal. It feels as though our table has been invaded by Flo from Mel’s diner, with as much couth and decorum. All she was missing was the chewing gum and fake southern accent. What was a clean sweep for Jeanine was unwittingly flawed by Flo. I understand that some people just try to be helpful, but at a restaurant of this nature, they should speak with the assigned waitstaff before changing the dining experience. The result? We looked at the dessert menu, but agreed that leaving just felt better. For some reason the pleasant paunch I hoped would fire me into a delicious food coma just felt like a fat belly after eating too much meat.
Is it over-reacting to say that one sentinel event should throw off a meal? At Denny’s, I would say no. I would have an expectation of poor service and marginal food. At Brio (as you know from my last post) I would expect mediocre service and even perhaps a hair in my salad. But at Hyde, I expect top notch service and exceptional, hair-free food. On the flip side, Hyde is part of a chain and we all know these can chip a tooth. But I don’t think that this chain is akin to Brio. Jeanine was good, polite and responsive- I may just be overly critical in my descriptions. Granted, the hostess could have used a little polishing, but she was handling the blue plate special shift and there was only one rather than four. The food was good with very high quality ingredients, just as we expected. So what happened?
It was like being at a baseball game, watching the pitcher try to round out a no-hitter. You are pulling for him to get it right, because you want to be part of that experience. You hope that his heater cooks and his slider breaks. Just because the pitcher is having a great game doesn’t mean that the rest of the team can crap out on him. They have to pay attention and support him for the big win! As a fan, you want him to get it so you can tell your co-workers that you were there to witness the greatness. There is an air of excitement, it is not the same as a normal game. With this ticket, you win with stories to tell. Although not on the same scale, the same can be said for a good dining experience. Jeanine was on the verge of a no-hitter when her catcher accidentally broke her arm in the dugout at the bottom of the ninth. The collective sigh of the crowd washes around the stadium.

